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We respect your privacy and will reply to your email within 12hrs.
Please be aware that while we try to book your preferred date, we sometimes cannot due to a busy schedule Spring thru Fall.
We appreciate your willingness to be flexible.
FREQUENTLY ASKED QUESTIONS
What's the radius of how far you travel for a property?
We can go just about anywhere! Even out of state. Once a 30 minute drive - or turnpike drive - are required, we charge extra for travel, but the amount is minimal.
What happens if I paid for a job and the weather is bad?
We try to keep an eye on the weather but sometimes it throws a curve ball. We will either reschedule, refund you or forward it to a future shoot. Your choice.
How long does it take to shoot a property?
We tell realtors to notify homeowners that we will probably be there roughly 1hr for photography or 2-3 for photos and video. Depending on the size of the property, the cleanliness of it and a number of other conditions it could take longer or shorter. This is also for a standard size home. If it is a large luxury property the time will be considerably longer.
Why do you only shoot up to 30 photos? Why not more?
We feel that 1 good shot per room is better than 5 redundant shots. However many rooms are in a property is typically what we’ll shoot, plus 3-5 exterior shots. If we reach 30 photos and there are more opportunities at the property for more shots, we will take additional shots for $10 per shot. Please let us know prior to the shoot if you’d like us to try and get extra shots. We don’t guarantee this but we can try if we know ahead of time.
I got a finished video and I'd like to make changes. Can I do that?
Yes, however any additional edit request costs $75. This is a very time-consuming process, regardless of how “small” the edit is, so you will be charged for them. If there are certain parts of a property you don't want in the video, please tell us before we shoot. We also cannot send you a “preview” of the video prior to it being finished and uploaded. We shoot each room a couple times in different ways so that we have the best options to make a perfect cut. Looking at our style of videography ahead of time is important. We realize you may have some differences though, and will re-edit if it is necessary. Editing a video yourself is prohibited.
How do I access my content when it is ready?
You will have a personal password-protected page on our website once you start using us. When you log in you’ll find a preview of the home and a link to download the content. They are up for 7 days. After that the link expires. Please download them within that timeframe, however if you missed it just let us know and we will put it up for you again briefly. Keep in mind the link is only for downloading the photos, NOT for directing people to look at them there.
How many properties are you able to shoot in one day?
We will shoot up to 3-4 properties in a day. We do not go beyond that number so that we have the proper time to go through the images/videos back at the office.
What is the average turnaround time to get the content?
We keep turnaround times down to 1-2 days for photos and 3-5 days for videos, per project. If we can deliver faster than that we will, but it all depends on our workload and how many properties are being shot, in the order they come to us.
What if I need the photos the same day? Can I pay for the edit to be expedited?
Unfortunately we simply cannot offer this due to the amount of work we get and time it takes to properly edit a project.
When does your pricing change due to the home's size?
Our pricing is for homes 3,000 square feet or less (including finished basements). Large homes that are 3,100-5,000+ square feet are priced differently, and luxury homes that are larger require a pre-shoot discussion and possibly touring ahead of time.